Personal Data Processing Policy
Last updated: September 15, 2025
1. Principles of Personal Data Processing
- Data is collected and processed only with the user’s consent, unless otherwise permitted by law.
- Data is used solely for the purposes previously informed and agreed upon by the user.
- We ensure transparency, accuracy, and confidentiality throughout the data processing lifecycle.
2. Scope of Data Collection
- Personal information: Full name, phone number, email, date of birth, ID number (if required).
- Account-related data: Username, login history, usage behavior on the app.
- Technical data: Device information, browser, IP address, cookies, and activity logs.
3. Purpose of Data Processing
- To provide and maintain services via the SMEX application.
- To support users with service renewals, instructions, and technical assistance.
- To send promotional offers and important announcements (with prior consent).
- To comply with legal obligations or requests from competent authorities.
4. Authorized Access to Personal Data
- Authorized personnel from the application management team.
- Data storage and security service providers (under confidentiality agreements).
- Government agencies as required by applicable law and regulations.
5. Data Security and Retention
- Data is stored securely on protected servers located in certified data centers.
- Encryption, access control, and network security measures are applied to safeguard data.
- Retention period: Data will be stored until the user terminates the service or as required by law.
6. Data Subject Rights
- Request access to, correction of, or deletion of their personal data.
- Request restriction or object to the processing of their personal data (unless restricted by law).
- Withdraw consent at any time if they no longer agree with the processing.
7. Complaints and Violations
- If personal data is collected or used unlawfully, users have the right to submit a complaint.
- We commit to responding within 7 working days and resolving the issue in accordance with legal procedures.
8. Consent Withdrawal and Data Deletion
- Users may request to stop using the service and have their data permanently deleted at any time.
- Deletion will be executed after proper identity verification and procedure completion.
9. Contact Information
If you have any questions or concerns related to your personal data, please contact us:
